> For the complete documentation index, see [llms.txt](https://newsleopard.gitbook.io/help-center/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://newsleopard.gitbook.io/help-center/features/campaign/17.md).

# 信寄出後收不到怎麼辦？（自己試寄收不到／會員反應沒收到）

信寄出後收不到，通常分成兩種情況：你自己「試寄」收不到，或是會員反應沒收到。以下分別說明。

## 情況一：自己「試寄」的信收不到

請先透過主旨搜尋，確認信件是否跑到促銷內容或垃圾郵件匣。

如果確認真的沒收到，請寄信至 `service@newsleopard.tw`，將有專人協助處理，並附上以下資訊：

主旨：XXXXX 公司 - 收不到信\
使用者 Email：\
收不到信的 Email：\
試寄日期＋時間：

## 情況二：會員反應沒有收到信

請先透過「活動 > 查詢寄送紀錄」，確認該會員的寄送狀況。

![查詢寄送紀錄](https://4127314495-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsvDTOR6r3x23iQ0fZfaN%2Fuploads%2Fgit-blob-2d4d549299feae6e7aea11c849e2a53feed93e46%2Fcampaign-17-17.png?alt=media)

![查詢寄送紀錄](https://4127314495-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsvDTOR6r3x23iQ0fZfaN%2Fuploads%2Fgit-blob-12cde93ca2d9576ead7a574243016571f34f1c10%2Fcampaign-17-17-2.png?alt=media)

### 狀態：退信

顯示「退信」需要由電子豹工程人員確認退信原因、恢復名單。請寄信至 <service@newsleopard.tw>，將有專人協助處理，並附上以下資訊：

信件主旨：XXXXX公司 - 恢復名單\
使用者 Email：\
欲恢復名單：

### 狀態：送達

顯示「送達」但會員卻表示沒收到，信件可能在促銷內容或垃圾郵件中，請讓會員透過主旨搜尋確認。

***

為減少被誤判為垃圾郵件的機會，後續也建議貴司設定「寄件者身份驗證」。 [為何要設定寄件者身份驗證？](/help-center/marketing/marketing/1.md)

## 還沒有專屬網域？

如果你目前是用免費信箱寄信，建議改用公司專屬網域，才能設定寄件者身份驗證、有效提升到達率。還沒有網域的話，電子豹提供網域申購服務，一次幫你搞定申請與設定。

電子豹提供網域申購服務：[打造品牌專屬 Email](https://newsleopard.com/services/domains/#form)


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://newsleopard.gitbook.io/help-center/features/campaign/17.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.